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What Families Say About Us

We Survey Our Families to See What They Say About Us. 

 

Were you satisfied with the handling of the funeral arrangements?

YES:

100%

NO:

0%

 

Did the funeral director understand your family's needs?

YES:

100%

NO:

0%

 

How would you rate the following:

Excellent

Good

Fair

Poor

Personnel/Funeral Director

Professional

99%

1%

0%

0%

Courteous

99%

1%

0%

0%

Attention to detail

98%

2%

0%

0%

Appearance

99%

1%

0%

0%

Funeral Home Facility

Cleanliness

99%

1%

0%

0%

Parking

95%

4%

1%

0%

Well lit inside

99%

0%

1%

0%

Inside traffic flow

94%

5%

1%

0%

 

 

Is there something the Funeral Home could have improved upon?

YES:

5%

NO:

95%

Would you recommend this firm?

            YES:

100%

          NO:

0%

Was the cost of services

More than expected?  

8%

About what was expected?   

91%

Less than expected?

1%

 

Was the cost of merchandise

More than expected?  

10%

About what was expected?   

89%

Less than expected?

1%

 

If you had a service with the deceased present, were you satisfied with the appearance of the deceased?

YES:

99%

NO:

1%

 

Do you have any additional comments?

From pre-planning to post-funeral, the staff at Stetson's was professional in every way.  We were impressed with their attention to every detail, while being compassionate, caring and thoughtful to our large family during a difficult time.  Thank you.

I feel that Gary was exceptional in dealing with our large family, each member with varied personalities.

Both Anthony and Gary were great, providing us with everything we needed.

Mom looked at peace.

Thank you for all your help, everything went well and I have had many good compliments.

The Funeral Director was kind and caring, getting us through a difficult 2 days, he thought of everything.

My family appreciated all of your efforts to play the CD of Nana.

Everyone was so kind and understanding, which made my loss so much more bearable.

We felt comforted and cared for.

Everyone was pleased with the timing and flow of the services.

Dad was dressed nicely and looked very natural.

I have been to many funeral homes and none have come close to the service that was given to myself and my family by Steston's.

Anthony and others were professional, compassionate, friendly; they made recommendations and followed my wishes completely.

The refreshments you provided during visiting hours were well presented and tasty.

Anthony and his staff remained supportive and caring through the many challenges in which my family may have given them.  Thank you.

Thank you both for your kindness, patience and flexibility.

You set the bar for funeral homes.

Could not have done it without your expertise.

Thank you again for all you did...you went above and beyond what you did for me and my family.  From our first conversation to today's service you were a joy to work with.  The celebration of life you designed was perfect for my Mom.

You provided professional services and exceeded our expectations.  Thank you.

Your celebrant went above and beyond to make the service personal and special.

The compassion you showed really makes a difference.  I would highly recommend Stetson's to everyone needing this service.

I felt that you really cared about me and my family..not the bottom line.

Very comforting and soothing colors in funeral home.  Not sterile looking.

Very professional and attentive to needs.

Thank you so much for everything you did for us during this difficult time!

Exceptionally pleased with video tribute.

Thanks for personalizing the manner in which we drove my husband to the cemetery.

Thanks for your kindness and helping us get through this time.

Blessing to you and yours, I am most greatful.

We were  more than pleased with the appearance of our Father, Thank you.

Funeral Director did a great job with Mom. Thank you.

Very happy with the way I was treated.  The directors were very professional.

My thanks for the care and attention you gave to every detail..........

Your help with Togus lessened the stress for our family.

Thanks so much for the Holiday Remembrance service, it was very special.

You provided good service with very nice people.

Funeral Directors did an excellent job communicating with regard to the obituary and the arrangements with the church.

You did such an excellent job, I am referring my Aunt to you, from another town, to make arrangements.

At this very sad and emotional time, we were made to feel comfortable....your staff treated us with compassion and understanding.

The directors were supportive and held our hand throughout the whole process.

The family and friends were all very pleased with the Celebrant you provided for the service.

You showed a high level of professionalism and customer service.

A wonderfully, caring staff during a very difficult period for the family.  Thank you.